CUSTOMER PRIVACY STATEMENT
Specialty Pool Products, Inc.
110 Main Street
P.O. Box 388
Broad Brook, CT 06016-0388
Contact: Phil Del Negro, General Manger
1-800-983-7665 - Toll free phone
1-860-627-6090 - Local phone
1-888-674-7665 - Toll free Fax
1-860-627-0579 - Local Fax
For each visitor to our web site(s), our web servers automatically recognize the domain name of the visitors access provider and the e-mail address. We do not engage in dispensing "cookies" or any other form of digital identification files.
We collect aggregate information on what pages users access or visit and information volunteered by the user, such as specific requests by users to be added to our mailing list.
The financial information we collect is used for internal review only. To prevent unauthorized access, maintain data accuracy, and to ensure the appropriate use of this information, we have put in place measures that are physical, electronic and managerial in nature in order to safeguard and secure the information we collect on-line.
As a necessary part of completing your order, we also share your shipping information with vendors so they can deliver products to you. These vendors, as well as our employees, are under a strict confidentiality agreement and cannot use or share this information for any other purpose.
For the record, we will collect the following information:
work phone numbers
home phone numbers
comments and suggestions concerning the web site
an individuals customer status (new, previous, prospective)
general comments and questions
survey data to help you determine how people found our site
The above referenced information is intended for the following uses:
processing your order
completing your order
shipping your order
improving our web site
mailing our product catalog
sending information about our products or services
We pledge not to share this information with other organizations for commercial purposes. Specialty Pool Products, Inc. does not rent or sell its customer list.
Specialty Pool Products, Inc. is committed to maintaining complete and accurate information about our customers. If at any time you think any information we have about you may be incorrect, please notify us immediately or click here for a Customer Update Request Form. Also, all the information we may collect about you on-line is included for your review on our standard invoices. To better protect the security and integrity of your information, these invoices will only be sent to the billing address of your credit card. If any changes are to be made, we will take prompt action to make appropriate corrections.
We also participate in the Council of Better Business Bureau's BBBOnLine Privacy Program and comply with all the BBBOnLine privacy standards. Further information about this program is available at http://www.bbbonline.org/.
As always, we appreciate your past business and look forward to serving your pool and spa needs in the future.
Phil Del Negro
Specialty Pool Products, Inc.